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PLACING ORDERS

Orders can be communicated to Bona Foods in several ways:

TELEPHONE - (416) 749-2466

WHAT HAPPENS WHEN I CALL IN AN ORDER TO BONA FOODS?

Our main office is open and able to receive telephone orders from 8am to 4:30pm, Monday through Friday.

When placing an order it is helpful to have your customer number ready. If you are unsure of the names of any of the products being ordered, feel free to quote the product codes or ask the order taker for assistance. Our order takers are able to assist with most questions about our products.

CALLING AFTER HOURS

We request that our customers place their orders at least one day prior to requested delivery date (ie. do not expect same day delivery). For most customers within the GTA, delivery is usually the following business day after placing an order. See our current delivery schedule for more details.


FAX- (416) 749-2558

Orders can be sent to our office fax. Our fax number is (416) 749-2558.
NOTE: After-hours faxed orders will not be processed till the following business day (Mon-Fri).

On each faxed order please clearly indicate the following:

  1. Your establishment name and address
  2. Quantities and full names of products required – use product codes for accuracy
    (NOTE: Please specify the quantity unit – whether it be pieces, packages, kgs, or lbs)
  3. Special delivery instructions (if necessary)
  4. Contact name and telephone number (to be reached between 8am-4pm)

SALES REPRESENTATIVE

If your establishment has an assigned sales representative, you should receive regular sales visits and calls. All orders should be placed through your sales representative who will be familiar with your particular needs. As well, your representative can be instructed to observe vacancies in your store’s self-serve bins and place orders for what is necessary on your behalf.

Once your sales representative has your order, he/she can then relay those orders to the office or factory in batches to save time.

Our sales team is very knowledgeable about the products that Bona Foods carries and can usually answer most questions with ease. They can help determine which products best suit your needs.

Emergency orders can be called directly into the office if necessary.




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